Returns, Refunds, And Cancellation Policy - Custom LS Tuning

Effective Date: 1/1/2023

At Custom LS Tuning, we're committed to providing you with exceptional products and services that enhance your LS-powered vehicle. We understand that situations may arise where you need to return, request a refund, or cancel an order. This Returns, Refunds, and Cancellation Policy outlines the guidelines and procedures for such instances.

1. Returns:

If you're not completely satisfied with your purchase, you may initiate a return within 10 days from the date of delivery. To be eligible for a return, items must meet the following criteria:

  • Items must be in their original condition, unused, and in the original packaging.
  • Items must include all accessories, parts, and documentation originally included with the product.
  • Items must not be damaged or altered.

2. Refunds:

Upon receiving and inspecting the returned item, we will process your refund within 10 days. Refunds will be issued to the original payment method or as store credit, based on your preference. Shipping fees are non-refundable unless the return is due to our error.

3. Cancellations:

You can request an order cancellation within 3 hours of placing your order. After this timeframe, your order will be processed and can not be cancelled. To request a cancellation, please contact our customer support team at admin@customlstuning.com.au or (08) 8166 1880.

4. Exemptions And Non-Returnable Items:

Certain items are exempt from our return policy. These include:

  • Personalised or custom-made items.
  • Digital downloads.
  • Items purchased on sale or at a discounted price.

5. Damaged Or Defective Items:

If you receive a damaged or defective item, please contact us within 10 days of receiving the item. We will provide instructions on returning the item and offer a replacement or refund, including return shipping costs.

6. Return Process:

To initiate a return, please follow these steps:

  • Contact our customer support team to request a return authorisation.
  • Pack the item securely, including all original packaging and accessories.
  • Include a copy of your order confirmation or packing slip.
  • Ship the item to the provided address. You are responsible for return shipping costs.

7. Contact Us:

If you have questions about our Returns, Refunds, and Cancellation Policy or need assistance with a return, refund, or cancellation, please contact our customer support team at admin@customlstuning.com.au or (08) 8166 1880. Our team is here to help and ensure your satisfaction.

8. Policy Updates:

This policy is subject to change without notice. The most up-to-date version will be available on our website. Please refer to our website for the latest information before making any returns, refund requests, or cancellations.

By making a purchase with Custom LS Tuning, you acknowledge and agree to the terms outlined in this Returns, Refunds, and Cancellation Policy.

Last Updated: 10/9/2023

Note: This policy is for general informational purposes. For the most current and accurate information, refer to the policy on our website during the return, refund, or cancellation process.